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    . Libcom . Internet . Services .

- Pittsburgh's Original Internet Service Provider -

  • Issues that have effected Libcom service
  • Comments from our subscribers


    Status report from our provider:
    10/23/2016 11:36 AM
    Hello,
    Our carrier reports this has been corrected and all origination traffic has been restored. Test calls to the access number ring to modem tone.
    Please let us know if you see any further issues.
    Thank you.


    Status report from our provider:
    10/22/2016 7:43 PM
    Hello,
    Our carrier reports a team is working at the colo site for this issue. We are pending further updates from them on this issue.
    Thank you.


    10/22/2016 5:06PM
    Status report from our provider:
    Hello,
    Our carrier reports they have identified the issue with a downed circuit. They have reported this to their ULC and are awaiting further updates.
    Thank you.


    10/22/2016 11:40 AM
    Status report from our provider:
    We have replicated this report and have opened a ticket with our carrier. Please stand by for further updates.

    10/22/2016 - 9:50 AM
    Some of our users have been unable to get online. They may get a busy signal or see an on-screen message that the number is busy
    or hear a recording that the call is unable to go through.
    We have filed a report with our bandwidth provider and they are investigating

    Report we filed 10/22/2016:
    Users reporting "busy signal" when trying to connect. We dialed/tested access numbers
    and all the 412 & 724 access numbers are giving recording, "unable to connect at this time...".


    7/15/2016 11:26:00 PM
    Status report from our provider:
    Hello,
    Our carrier was able to locate an issue on their end and have corrected it.
    When testing from a Verizon phone, all subsequent test calls completed.
    We are going to place this ticket on hold until tomorrow to allow for you to advise if the issue is fully resolved.
    Thank you


    7/15/2016 9:26:00 PM
    Status report from our provider:
    Hello,
    We are still working with our vendor regarding this matter.
    We have requested new updates and once we receive anything further we will be sure to let you know.
    Thank you


    7/15/2016 - 1:02 PM
    Some of our users have been unable to get online. They may see an on-screen message that the number is busy
    or hear a recording that the call is unable to go through. This appears to mostly be affecting Verizon customers
    We have filed a report with our bandwidth provider and they are investigating

    Report we filed 7/15/2016:
    Users reporting "busy signal" when trying to connect. We dialed access numbers using phone on Verizon land-line
    and all the 412 & 724 access numbers are giving recording, "unable to connect at this time...".


    Update - 6/16/2016 - 10:07 PM
    The Webmail problem has been fixed
    Report from our system provider:
    Our IT team and email engineering team report that the fail2ban system stopped keeping an accurate list yesterday.
    This means a single password error would be kept on the list forever rather then being removed after a short amount of time.
    Then once an IP was banned, it would not be removed due to the inaccurate list.
    When the IP is banned any attempt to communicate to the mail server will result in a time out or no response.
    This was found and corrected.


    6/16/2016
    Some of our users are unable to get to our WebMail page (webmail.libcom.com) and are getting a "Page cannot be displayed" error
    We have opened a trouble ticket with our provider and they are working to correct the problem as soon as possible

    Update - 6/16/2016
    All of our access numbers are working including 412-879-9000

    Update - 6/16/2016
    All of our access numbers are working except for 412-879-9000 and we expect it to be fixed very soon.
    That's an Elizabeth number, so you can use our other Elizabeth number 412-729-0888.
    We recommend checking with your phone company to make sure it's a free call for you

    June 10, 2016
    From our access telephone number provider
    Update - 6/10/2016 8:04:00 AM
    Our carrier continues to work with NPAC to fully restore service. Many numbers should be restored at this point,
    but there are still others that are in the process of being fixed.
    We will continue to closely monitor the progress of this issue and provide updates as soon as they are available.


    June 9, 2016
    From our access telephone number provider
    Ticket Created 6/9/2016 10:52:00 AM
    General Issue
    GlobalPOPs has become aware of an issue affecting dial-up access numbers on the CT/CT2 networks.
    Calling parties may receive busy signals or operator intercept messages at this time.
    This is because many access numbers on these networks have mistakenly ported back to their previous carriers
    due to an administrative issue at NPAC.
    Our underlying carrier is working as quickly as possible to reverse these changes.
    While many numbers have already been corrected, it is taking some time to completely fix this issue. There is no ETA at this time.
    We are working closely with our ULC regarding this matter, and we will pass along additional updates as soon as they are available.

    From our bandwidth provider:
    Ticket Created 5/6/2016 3:47:00 PM
    General Issue
    "This ticket is to acknowledge a service disruption that occurred at approximately 1:30 PM on 5/6.
    Our Engineers and Network teams are currently looking into the matter to determine the cause
    and restore service as quickly as possible.
    At this point in time we simply do not have any details we can share with you
    but will provide them as soon as we have them. This event would have affected dial-up calls,
    and customers may have received DUN errors during the event.
    At this time calls are processing at normal levels although we have had some reports of additional failures.
    We will update you with information as soon as we have it"


    Updates - 5/6/2016 5:52:00 PM
    "Our engineering team has confirmed this has been corrected and we are no longer able to replicate any issues.
    We will provide further updates to this issue once we have a report from our engineering team.
    Thank you."


    5/5/2016
    Fully functional Libcom website back on-line

    4/17/2016
    Restored access to Libcom Email via client and WebMail at: webmail.libcom.com

    4/14/2016 7:40 PM
    Restored dial-up Internet access

    4/14/2016 4:25AM
    Libcom Internet goes offline - no dial-up or Email available
    This was due to an unexpected loss of access to our servers and back-up



    Comments from our subscribers

    Please feel free to submit your comments - email to: sales@libcom.com

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    Email from Don M.
    "Thank you for communicating with your subscribers during all the problems youíve had.
    I appreciate your reliable service and while it was unfortunate that service was disrupted,
    you came out well on the other side. Accidents happen and as long as you make it right, thatís what counts.
    Being a former computer tech and spending over 45 years in customer service I can appreciate what you have gone through.
    I intend to remain a customer and wish your company well through all this.
    Thanks for explaining why the monthly charge appeared then disappeared too.
    Hope all your customers are understanding as well, Stu."


    Email from Diane S.
    "Since April 14 your company has not given me internet access to the internet nor webmail...
    I have tried to contact your office several times but your released phone has a robot recording of no help.
    I imagine your customers are as angry as I am. The site you send me to by mobile does not work...
    the webmail is inaccesable since incoming mail dies not become visible nor accessible on mobile...
    can't connect to internet access on my landline either...
    Want to cancel my account.if this is not resolved immediately..your service is basically nonaccessable
    and all I get is spam and ads...people who send mail get it rejected...
    So angry and frustrated and nobody to contact.."


    Email from John C. (in reference to an issue with his email client)
    "You're correct as usual Stu; there was no reply address.
    Thanks again for your help:-)) "


    Email from Steve B.
    "Sorry to hear about your problems. Thanks for getting back to me."

    Email from Dan H.
    "Thanks Stu for that very descriptive message. I guess I'll start over again with email contacts
    and learn never to use the email as my personal file system.
    I've been told this for a long time but I thought the system that works for many years would be OK."


    Email from Nick K.
    "Hi Stu:  Thanks for your prompt response. The email is now working fine."

    Email from Maggie C.
    "Thank you for the update. Since I last communicated with you, I have been able to gain access to the internet without any issues.
    I hope that life is calming down for you and your staff, and I will contact you if I have any problems."


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